Extendable web-based administration console and user voicemail modules are easily accessible and user friendly.

There are no artificial concurrency limitations. Proper hardware specification and configuration ensures that you have as many concurrent call paths as you need (or as provided by your SIP trunk service provider).

BLF lights indicating extension status on phones can now be provisioned automatically.

Manage phone templates and individual phone configurations. This allows for simple and automatic phone provisioning and supports a broad spectrum of manufacturers and models.

Drill down on call detail based on any combination of date range, caller id, destination, duration, and disposition. Reports can be displayed as a table, graph, and / or exported to CSV.

Call recording can be configured for extensions, groups, conferences, etc. for monitoring purposes.

Privileged users have the ability to listen to any active call without alerting the user that’s on the call. 

Create advanced routing rules for both inbound and outbound calls. You can direct calls based on the source or destination number.

Rules can be put in place to route calls differently depending on time and / or day of the week. This allows for robust call routing for “after hours” among other possibilities. Time conditions can be applied to internal calls, external calls, or both.

Inbound calls can be redirected to a different internal extension, IVR, or any phone number, such as a cell phone. 

If a user will not be able to receive calls for a period of time, the Do Not Disturb feature can be activated to send inbound calls directly to voicemail. 

This feature allows inbound calls to be redirected to another extension or an external number, such as a cellphone, after a chosen period of seconds. If the external number or alternate extension rejects the call, the call will simply return to the initial extension’s voicemail.

Queues and ring groups can be used to handle calls to a group of extensions. There are a myriad of configuration options to allow customization of group calls to just about any set of behaviors that can be conceptualized. Features such as IVR breakout, hold time tracking, ring strategy, and statistics make queues and ring groups suitable for any setup from a simple team ring group to a large scale call center queue.

Allows for calls to be parked on virtual extensions, allowing them to be picked up by other phones or agents as they become available.

Also known as a “digital receptionist” or “auto attendant”, IVRs allow you to answer calls with pre-recorded messages and present simple or complex menu structures to the caller to ensure that they reach the appropriate person or   department (or ascertain the information they need such as office hours from pre-recorded messages).

Phones supporting OpenVPN can be configured for secure remote access.

Direct Inward Service Access (DISA) allows users to call into the PBX and use it to dial out so that it appears that their call is originating from the PBX. This is useful for masquerading cell phone or home phone numbers as a normal outbound call from within the organization. DISAs are password protected and can be implemented with their own direct dial via inbound routing or as a hidden IVR option.

Regardless of geographical distance between office locations, the PBX can be configured to work as one office location. Calls can be transferred between locations just by dialing the appropriate extension, and employees at separate locations can call one another free of charge.